Making an official complaint sounds serious, but it just means, providing feedback, reporting an issue, making a suggestion, or asking for better service. Many Councils are now changing the terms they use; so the Council website may say 'fix a problem', 'contact us' or even 'feedback'.
Councils count how many complaints they receive,
how quickly they are handled,
what they were about,
and how much they cost .
Specific Issues are usually very easily dealt with, and covered under the Councils 'fix it' type feedback. These include:
These often involve a longer process, and you may be fobbed off initially. Take the opportunity to learn how to change the thing you want. Don't get angry, ask how you can work WITH the Council to create change.
See Also - making a submission
For general complaints, you may want to make it more like a submission, giving reasons why you are complaining and other information. For instance, if you are complaining about the lack of riding areas, complain that this is shows a gender bias, or that it
they are rarely proactive.
If you want something fixed, you need to complain.
If you want to be noticed, you need to start making lots of complaints.
Be prepared to work with your local Council constructively, but don't be afraid to stand up to them and make a noise if they try to ignore you.